Warranty Policy

🛡️ Warranty Policy

Built to Last — Backed by a 1-Year Warranty! 🕰️✨

At Decent Clocks, every wall clock passes through a highly rigorous quality control process where each and every component is carefully inspected for defects and abnormalities.
We are extremely confident in the craftsmanship, materials, and mechanism of our clocks, which is why we proudly offer a full 1-Year Warranty from the date of purchase.

🛠️ What Our Warranty Covers:

  • Machine (movement) failure — If your clock stops working or the mechanism malfunctions, we take full responsibility! ⚙️✅
  • Manufacturing defects in material or workmanship.
  • Faults in clock hands, frame, or numbers that affect functionality.
  • Structural defects (e.g., loose frame or damaged glass, if not due to mishandling).

❌ What Our Warranty Does NOT Cover:

  • Damage caused by mishandling, accidents, or dropping.
  • Water damage (unless explicitly mentioned as water-resistant).
  • Normal wear and tear over time.
  • Battery issues (batteries are not covered under warranty).
  • Unauthorized repairs or modifications.

📋 How to Claim Your Warranty:

If your clock’s machine stops working or you experience any manufacturing defect within 1 year:

Please provide your Order Number and clear pictures/videos showing the problem. Our team will respond quickly and assist you with an easy and smooth claim process.

🔄 Warranty Solutions:

Based on the nature of the issue, we will provide:

  • Free Repair
  • Replacement of Movement or Parts
  • Complete Replacement (if needed)

🕐 Important Points:

  • Warranty claim must be initiated within 12 months of purchase.
  • If needed, return shipping charges may apply depending on the case.
  • Decent Clocks reserves the right to decline warranty claims if product misuse is detected.

Thank you for trusting Decent Clocks — Where Time Meets Perfection! 🏡🕰️✨

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