FAQS

🕰️ Frequently Asked Questions (FAQ)

Welcome to Decent Clocks!
Find answers to the most common questions about our premium wall clocks, orders, shipping, returns, payments, and warranty. 🛍️

1. What types of wall clocks do you offer?

We offer a wide range of premium quality wall clocks featuring stylish designs, modern looks, and durable materials — perfect for every home and office.

2. Are your wall clocks covered by any warranty?

✅ Yes!
All Decent Clocks come with a full 12-month warranty covering any manufacturing or mechanical defects.
(For more details, please visit our Warranty Policy).

3. How can I place an order?

Placing an order is simple:

  • Browse our collection at www.decentclocks.com
  • Add your favorite wall clocks to the cart 🛒
  • Proceed to checkout and complete your order.

Need help? Contact us via WhatsApp or call 📞 0322-4120261.

4. What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)
  • Bank Transfer (Advance Payment)

Note:

  • For orders above PKR 5,000, we may request a small advance payment to confirm the order.
  • Customers paying 100% advance will get a special 5% discount on their total order value! 🎉

(Details will be shared with you during order confirmation.)

5. How long does delivery take?

📦 Standard delivery times are:

  • Major Cities: 3–5 working days
  • Remote Areas: 5–7 working days

We partner with trusted couriers to ensure safe and timely delivery across Pakistan.

6. Is shipping free?

Shipping charges may apply depending on your location and promotions.
Check your shipping charges at checkout before finalizing your order.

7. How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp.
Use it to track your parcel on the courier’s tracking page. 📦🔍

8. What if I receive a damaged or wrong product?

We sincerely apologize for any inconvenience.
If your clock arrives damaged, defective, or incorrect, please contact us within 24 hours via:

We’ll arrange an easy return or exchange for you.

9. Can I return or exchange my clock?

✅ Yes!
You can return or exchange a product within 30 days if there’s a valid reason like:

  • Damage
  • Defective piece
  • Wrong item sent

Product must be unused and in original condition.
(Read our Return & Refund Policy for complete details.)

10. How can I contact Decent Clocks customer support?

You can reach us via:

Our support team is available from Monday to Saturday, 10:00 AM to 7:00 PM.

🏡 Decent Clocks — Where Time Meets Style!

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